Don’t forget – our Parts Department has moved to our Service Building – 4395 Gold Core Road – just a mile away from our Headquarters. More

Rich & Sons RV Service Center

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Rich & Sons RV Service Department

Rich & Sons is proud to staff 18 Service Technicians. Plus, with the recent addition of our new Service Facility, Rich & Sons can proudly boast having 21 service bays! This drastically reduces customer wait time. Our goal is to get you back camping as soon as possible. Whether you need general maintenance or need a major repair, with our experienced staff and plenty of work space, we can help get you back camping in no time!

Service Coupons

Service Center

Rich & Sons RV Service Department

Rich & Sons is proud to staff 18 Service Technicians. Plus, with the recent addition of our new Service Facility, Rich & Sons can proudly boast having 21 service bays! This drastically reduces customer wait time. Our goal is to get you back camping as soon as possible. Whether you need general maintenance or need a major repair, with our experienced staff and plenty of work space, we can help get you back camping in no time!

SERVICE SPECIALS

  • Service Package Bundle
  • RV Wash Packages
  • Winterization
  • De-Winterization & Sanitation
  • Exterior Sealant Inspection
  • “Get Ready To Go Camping”
  • Rubber Roof Bi-Yearly Inspection
  • Rubber Roof Re-Seal
  • Single Appliance Inspection
  • Yearly Appliance Inspection
  • Slide-Out Maintenance: Cable Driven
  • Slide-Out Maintenance: Electric
  • Wheel Bearing Service

Service Appointments

Please call our Service Department at 1-800-439-2040 option #1 to schedule your service work or click on the link below!
Our Service Department is located at 4395 Gold Core Road, a mile away from our original Headquarters off 281.

Need Help?

Call our service department at 1-800-439-2040 option #1.

Rich & Sons RV Service Advisors

Transient Customer Policy:

We welcome customers to our service department no matter where they bought their unit from.  We try to accommodate customers that are traveling through the area and need to get some emergency work done, but we still have to adhere to our scheduling.  If we don't have immediate openings we will try our best to clear a spot in our schedule within a few days to work on those units.  We still ask customers to call for an appointment when the situation allows.

Scheduling Policy:

We require customers to schedule appointments for service work.  Our team works on time guidelines throughout the day designed to create the necessary time needed to properly address all the customer's concerns.  Our scheduling is meant to give the customer our advisor's full attention to ensure we have the info needed to complete services in a timely manner and to the customer's satisfaction.  "Walk-ins" are discouraged and usually cause a disruption for our customers that scheduled appointments.

Certifications:

We strongly encourage our technicians to become certified and also employ several certified technicians.  We set bonus plans for those that achieve certification and we pay for the training, testing, and re-certifying.  We also schedule several training sessions from various vendors and representatives to constantly improve our knowledge and skills.